Travel Information and Terms of Service

1.0       Introduction:

Welcome to Noble Adventure Tanzania DMC! We are thrilled to have you embark on an unforgettable safari experience with us. To ensure a smooth and enjoyable journey, we have outlined our travel information and terms and terms of service. By confirming your safari with us, you acknowledge that you have read and accepted these terms, which are designed to protect both you and our company.

This document contains important information regarding your trip, including booking procedures, payment details, cancellation policies, and other essential terms. We encourage you to review this information carefully to help make your adventure as seamless as possible. If you have any questions, please do not hesitate to reach out. We look forward to providing you with a remarkable travel experience!

2.0       Our Services

We have segmented our market with a focus on luxury FIT, leisure travel, groups, solo travelers, and corporate meetings and incentives. We offer a comprehensive range of services that includes, but is not limited to, lavish wildlife safaris and tours, Zanzibar beach holidays, African cultural immersion experiences, Mount Kilimanjaro climbs, birdwatching and walking safaris, voluntourism, photographic safaris, destination weddings and honeymoons, wellness tourism, VIP transfers (including meet-and-greets), adventure activities, and concierge services.

3.0       Payment Methods and Terms

At Noble Adventure, we provide our valued clients with two convenient payment options:

3.1       International Bank Wire Transfer:

• Please note that this payment option incurs an additional fee of $150 for bank charges, which will be added to the total quotation.
• Bank coordinates will be provided upon the client’s request.

3.2       Online Payment Platform:

• Please be aware that this option incurs an additional processing fee of 3.5% to cover VISA and bank processing charges.
• Upon request, we can promptly generate an invoice that includes a secure online payment link for convenience action.

4.0       Deposit and Payment Terms

Once the Safari Program and Budget have been agreed upon and approved, the client(s) will be required to immediately pay a confirmation deposit of 30% of the total Safari Budget. This deposit can be made either via a bank wire transfer or through our secure online payment gateway, as specified in the provided tax invoice.

It is important to note that clients are strictly advised to ensure the full payment of their invoices sixty (60) days prior to their arrival. In the event that clients make a reservation within sixty (60) days of their arrival, the entire safari cost must be paid in full at the time of confirmation, in compliance with our Booking and Travel Privacy Policy.

By adhering to these payment terms, we can ensure the seamless planning and execution of your safari experience. This upfront commitment from our clients allows us to allocate the necessary resources and secure the required arrangements, ultimately delivering the exceptional service you expect.

If you have any questions or require further assistance with the payment process, please do not hesitate to reach out to our team through info@nobleadventuretz.com. We are here to guide you through every step of your safari booking and ensure a hassle-free experience.

5.0       Booking Amendment and Cancellation:

We understand that plans may change, and we are committed to providing a fair and transparent cancellation policy. Should you wish to cancel your confirmed booking, we kindly request that you submit a written notice to our team through info@nobleadventuretz.com.

Our cancellation terms and conditions are as follows:

• 60 days prior to departure: A non-refundable deposit of 30% is retained.
• Between 30 and 60 days before departure: 50% of the invoice is forfeited.
• Less than 30 days before departure: 100% of the invoice is forfeited.
• In the event of a no-show: 100% of the invoice is forfeited.

While we understand that cancellations can be inconvenient, we consistently strive in good faith to adhere to our Cancellation Terms and Conditions as outlined above. These policies allow us to effectively manage our resources and ensure the provision of high-quality services to all our prestigious clients.

In the unlikely event that a cancellation is required due to our own default, we will promptly process a full refund of the invoice amount within three working days via bank wire transfer.

6.0       Entry Requirements

To enter Tanzania, travelers must possess a valid passport with at least six months of validity remaining and a return or onward ticket. Most visitors require a visa, which can be obtained online through the Tanzania Electronic Visa Application System, at Tanzanian embassies, or upon arrival at designated entry points. We advise checking your entry visa requirements for Tanzania with your consulate or through our designated travel consultants. Additionally, it’s important to verify any health requirements, such as proof of yellow fever vaccination, especially if arriving from a country with a risk of transmission. Travelers should also stay informed about any updates regarding COVID-19 regulations or other health advisories that may affect entry.

7.0       Use of Traveller Details and Confidentiality

At Noble Adventure we prioritize the confidentiality and security of our travellers’ personal information, including passport details. We collect this information solely for the purpose of facilitating your travel arrangements and ensuring compliance with relevant regulations.

All passport details are stored securely and accessed only by authorized personnel involved in your travel planning. We do not share your information with third parties without your explicit consent, except as required by law or to comply with company policies.

By trusting us with your information, you can have peace of mind knowing that your privacy is safeguarded. We are committed to maintaining the highest standards of data protection to ensure your travel experience is not only enjoyable but also secure.

8.0       International and Domestic Flights

You are responsible for arranging and paying for your own international travel to and from Tanzania/Zanzibar, as well as any flights between regions we operate in. Noble Adventure will solely be responsible for arranging any domestic flights that are part of your travel plan, and these will be included in your overall safari quotation.

9.0       Luxury Transfers and Concierge Services

At Noble Adventure, we take pride in providing comprehensive luxury services to ensure your travel experience is seamless and enjoyable. We are responsible for arranging luxury airport transfers, ensuring you arrive at your destination comfortably and in style incl. Additionally, we meticulously organize accommodations that meet your expectations for quality and comfort, tailored to your preferences.

Our commitment extends to offering a full range of concierge services, designed to enhance your journey from start to finish. All these services will be included in your quotation, allowing you to focus on enjoying your adventure while we handle the details. Your satisfaction is our priority, and we strive to create a memorable travel experience for you.

10.0     Airport Options for Visitors

Visitors to Tanzania have the convenience of arriving at one of three major airports: Kilimanjaro International Airport (JRO), Zanzibar International Airport, or Julius Nyerere International Airport (DAR/JNIA) in Dar es Salaam. For those considering alternative routes, you may also fly into Kenya’s Jomo Kenyatta International Airport (JKIA). From there, you can choose between a private road transfer to Arusha, which takes approximately four hours, or a regional flight to JRO or Arusha Airport, lasting around 45 to 60 minutes.

We invite you to consult with us for cost-effective options regarding your arrival and departure airports. Our team is dedicated to helping you optimize your travel plans, ensuring a smooth and enjoyable journey.

11.0     VISA Fees and Travel Insurance

At Noble Adventure, visa fees and travel insurance are not included in the safari quotation. We recommend that all travelers ensure they have the necessary visas for entry into Tanzania, as well as comprehensive travel insurance to cover any unforeseen circumstances during their trip. If you need assistance or guidance regarding the visa process or travel insurance options, please feel free to reach out.

12.0     Tour Operators Liability Insurance

At Noble Adventure, we prioritize the safety and well-being of our clients by maintaining comprehensive Tour Operators Liability Insurance. This insurance provides essential coverage against unforeseen incidents that may occur during your travels, ensuring that you are protected in the event of accidents or mishaps. With this coverage, you can enjoy peace of mind knowing that your adventure will be managed with the highest standards of care and professionalism.

13.0     Notice on Drone Use in National Parks

On November 6, 2014, the Tanzania National Parks Authority (TANAPA) issued a press release prohibiting the use of drones and unmanned aerial vehicles (UAVs) in national parks and game reserves. This ban is enforced for security reasons and applies to all photography, filming, and other uses.

Drones may only be permitted under exceptional circumstances with prior approval from the Director General of TANAPA. All tour operators are required to inform their clients about this policy, which also affects visitors wishing to film in the parks.

We urge the public and our valued visitors to adhere to this notice in support of conservation efforts in Tanzania.

14.0     Government Trophies Notice

At Noble Adventure Tanzania DMC, we would like to remind all visitors that carrying wildlife products and parts (government trophies) without a permit from the Tanzania Wildlife Division is illegal. To import or export such items, please ensure you follow the appropriate regulatory channels in accordance with Tanzanian law.

Furthermore, bringing trophies from other countries into Tanzania for safaris and holidays is strictly prohibited. Violations of this policy are considered serious breaches of regulation, and we cannot be held liable for any consequences arising from such misconduct.

15.0     Safety Notices

At Noble Adventure, we prioritize traveler safety in Tanzania. The country has implemented various measures to ensure the well-being of both residents and visitors. Tanzania is generally safe, especially in popular tourist areas like Serengeti National Park, Tarangire National Park, Ngorongoro Crater, Kilimanjaro National Park, and Zanzibar.

Travelers should take standard precautions, such as avoiding isolated areas at night, securing personal belongings, and staying aware of their surroundings. A dedicated tourist police force is available to assist visitors with any safety concerns. Health regulations also address risks related to wildlife encounters and outdoor activities.

It’s essential to stay informed about local laws, customs, and health advisories, including vaccinations and malaria prevention. By following these guidelines, visitors can fully enjoy Tanzania’s rich culture and stunning landscapes while ensuring their safety.

16.0     Photography Etiquette

We kindly remind all visitors to always seek permission before photographing indigenous people. Their consent is crucial, demonstrating respect for their culture and privacy.

17.0     Time Zone

Tanzania operates on East Africa Time (EAT), which is GMT+3. The country does not observe daylight saving time.

18.0     Complaints Procedure

18.1     If you encounter any issues during your safari, we recommend starting by addressing the matter with your safari tour guide. They are on the ground and can resolve problems quickly and effectively.

18.2     If you are unable to resolve the issue with your guide, please report the matter immediately to our Head Office in Arusha at info@nobleadventuretz.com for prompt advice and assistance.

18.3     Should you follow these steps and still feel dissatisfied, please email our Managing Director and Senior Travel Designer at md@nobleadventuretz.com or contact him via WhatsApp at +255764600426. Be sure to include details of your concern for a resolution from top management.

19.0     Malaria and Typhoid: 

Travelers to Arusha should be aware of potential health risks, particularly malaria and typhoid fever.

19.1     Malaria

Malaria is prevalent in areas below 1,800 meters and is transmitted through mosquito bites.

• Prevention Measures:

• Avoid Mosquito Bites: Use insect repellent, wear long sleeves and pants, and sleep under a mosquito net, especially after sunset.
• Antimalarial Medications: Consult your doctor about appropriate antimalarial medication for your trip, which may need to be started before your departure.
• Seek Medical Attention: If you develop a fever after being in a malarias area, seek medical attention promptly, as malaria can manifest even up to a year after exposure.
  • Additional Information:

The risk of malaria is higher during the wet season, generally from November to May every year. Artemether-Lumefantrine (AL) is the first-line treatment for uncomplicated malaria in Tanzania.

The National Malaria Control Programme has established a National Malaria Strategic Plan (NMSP) aimed at malaria elimination.

19.2     Typhoid Fever

Typhoid fever is a bacterial infection transmitted through contaminated food and water.

• Prevention Measures:

• Vaccination: Consider getting vaccinated against typhoid fever before your trip.
• Food and Water Safety: Exercise caution regarding food and water sources to avoid contamination.
• Hand Hygiene: Wash your hands frequently with soap and water or use hand sanitizer.
  • Additional Information:
• Typhoid is a common infection in Tanzania, making proper prevention measures essential for travelers.

20.0     Banking and Currency

20.1     Currency

The local currency in Tanzania is the Tanzanian Shilling, symbolized as TSh, with the ISO code TZS. The currency is divided into subunits called cents. Banknotes are available in denominations of 1,000, 2,000, 5,000, and 10,000 shillings, while coins are issued in denominations of 100, 200, and 500 shillings.

20.2     Banking

Card transactions are widely accepted in Tanzania, with ATMs available for cash withdrawals. Major credit cards such as Mastercard, Visa, American Express, and UnionPay are supported. However, Diner’s Club cards are not accepted.

Banking hours in Tanzania are typically from 8:30 AM to 4:00 PM on weekdays, and from 9:00 AM to 1:00 PM on weekends. Banks are closed on Sundays and public holidays. Additionally, foreign exchange services are available to assist with currency transactions.

 

21.0     Travel, Transport and Getting Around

21.1     Air

Tanzania is serviced by several main regional airlines, including Air Tanzania and Precision Air. The country has several international airports, with Julius Nyerere International Airport in Dar es Salaam, Kilimanjaro International Airport (JRO), and Zanzibar being the primary gateways. For domestic travel, Arusha Airport serves as a key hub.

21.2     Road

In Tanzania, driving is on the left side of the road. The country has a network of tarmac roads as well as gravel roads, providing various options for travel. A valid International Driver’s License is required for those wishing to drive. Car hire services are readily available, along with taxis for local transport. However, e-hailing services are not currently operational in the country.

21.3     Bus

Inter-city bus services are well-established, allowing for convenient travel between major cities. Local city bus networks also operate in urban areas, providing affordable transport options for residents and visitors alike.

21.4     Rail

Tanzania’s railway system is limited, with no comprehensive subway network available for urban transport.

21.5     Water

For those interested in exploring by water, ferries are available for various routes. While water taxis are not in service, leisure cruises provide a wonderful way to enjoy the scenic beauty of Tanzania’s waterways.

22.0     Food, Drink, and Cuisine Advice

22.1     Food and Water Safety

When it comes to food and water safety in Tanzania, it is advised not to drink tap water. However, you can safely consume fresh fruits and vegetables, as well as ice, meat, and street food. These options are generally considered safe and are widely available.

22.2     Local Cuisine

Tanzanian cuisine is a delightful reflection of the country’s diverse cultural influences, incorporating flavors from Indian, Arab, and European traditions. Staple foods include Ugali, a maize porridge, and Nyama-choma, which consists of grilled meat. Other popular dishes are Pilau, a spiced rice dish, and Chapati. Traditional street foods like Mishikaki, marinated meat skewers, and Samosas are also must-tries. Don’t miss the opportunity to enjoy Swahili cuisine, known for its rich seafood dishes.

22.3     Drinks

When it comes to beverages, notable local options include Tangawizi, a refreshing ginger soda, Tembo, a popular local beer, and Konyagi, a well-known spirit. These drinks complement the vibrant flavors of Tanzanian cuisine and are widely enjoyed by locals and visitors alike.

23.0     Tipping: 

Tipping for safari driver-guides in Tanzania is recommended but not mandatory. The typical range for tipping varies based on the size of the group and the duration of the safari:

23.1     Small Groups (2-6 people):  $10 to $20 per person per day.

23.2     Large Groups (7+ people): $20 to $50 per person per day.

23.3     Half-Day Safaris: $5 to $10 per person per day (approximately half of the suggested range).

It’s important to note that tips are generally given at the end of the safari, and the amount you choose to tip can depend on the quality of service provided and the length of your safari. Here are some additional points to consider:

23.4     Tipping is customary, but not mandatory; you are encouraged to give based on the quality of your experience.

23.5     Tips are usually given in cash, either in Tanzanian Shillings or in foreign currencies such as US Dollars, Euros, or GBP.

23.6     Consider tipping other staff: Camp or lodge staff often share a communal tip box, so you may want to tip an additional $2 to $5 per person per day at checkout.

24.0     Climate and Weather

Tanzania’s climate is diverse and varies by region, with annual rainfall averaging around 1,000 mm. The average temperature throughout the country is approximately 25°C.

During the summer months, temperatures tend to rise, with average highs reaching 30°C and average lows around 20°C. In contrast, winter brings cooler temperatures, with average highs of 25°C and average lows dropping to 15°C.

The best time to visit Tanzania is during the dry season, which runs from June to October. This period offers optimal conditions for wildlife viewing in national parks such as Serengeti and Ngorongoro, making it an ideal time for safari enthusiasts.

25.0     Clothing and Dress Recommendations

25.1     Spring and Summer

During the spring and summer months, it is advisable to wear cool, light, breathable, and comfortable clothing. Lightweight warm clothes are generally not necessary, as the weather is typically warm and conducive to lighter attire.

25.2     Winter and Autumn

In winter and autumn, it is recommended to bring jerseys, cardigans, sweaters, and jackets to stay warm during cooler temperatures. However, heavyweight clothing and boots are not required, as the climate does not usually demand such heavy gear.

25.3     General Recommendations

For general travel preparation, it is wise to pack an umbrella and a raincoat to be prepared for unexpected rain. Warm gloves, a hat, and a scarf can also be beneficial for cooler evenings. If you plan to swim, remember to bring a swimming costume or bathing suit. Additionally, packing a hat, sunglasses, and sunblock is essential for sun protection. Comfortable walking shoes are recommended for exploring, and casual attire is suitable for most occasions. Smart-casual attire can be appropriate for dining or events that require a slightly dressier look.

26.0     Internet Availability

In Tanzania, internet availability is quite accessible. Internet cafes are prevalent in urban areas, providing reliable access for travelers and locals alike. Most accommodation options, including hotels and lodges, offer internet services to their guests. Additionally, many restaurants and shopping malls provide free Wi-Fi, making it convenient to stay connected while dining or shopping. However, the availability of internet in public parks can vary, so it’s best to check in advance. Libraries also typically offer internet access, serving as useful resources for both research and communication.

27.0     Electricity and Plug Standards

When traveling to Tanzania, it’s important to be aware of the electricity and plug standards. The country uses Type D and Type G plugs, so travelers may need a travel plug adapter to connect their devices. The standard voltage is 230 volts, and the frequency is 50 Hertz. Depending on the appliances you plan to use, a voltage converter might also be necessary to ensure compatibility and prevent damage to your electronics.

28.0     Personal Responsibility

Clients are responsible for their personal belongings and should take measures to secure valuables during their travels. This includes safeguarding items like passports, money, and electronics, using hotel safes when available, and avoiding the display of expensive items in public. Staying vigilant in crowded areas and considering anti-theft bags can further enhance security. Ultimately, being aware and responsible for personal items contributes to a more enjoyable travel experience and peace of mind.

29.0     Feedback and Concerns

Your safety and satisfaction are important to us, so please share any concerns with our staff immediately. We value your feedback, as it helps us improve our health and safety practices and enhance the overall experience for all guests.

“The headings of the clauses are provided for convenience only and shall not influence the interpretation of our Travel Information and Terms of Service.”